Operations Manager
This position involves directing and coordinating the resources of the Operations Department to align with organizational policies and objectives, ensuring an efficient and deadline-driven work environment. You will collaborate with executive management to establish growth-oriented goals and oversee the daily activities of the team. Responsibilities include preparing budgets, schedules, and reports, as well as leading high-impact corporate projects for both new and existing business lines, requiring independent thinking and self-direction.
Major Duties and Responsibilities:
Oversee daily securities and financial processing activities for a multi-product financial services organization.
Develop, implement, and maintain processes and procedures that adhere to best practices and controls, optimizing efficiency and managing risk.
Allocate staff and manage projects by prioritizing the needs of customers, employees, and the organization.
Maintain and monitor staffing levels, knowledge, skills, attributes (KSA), and motivation to meet organizational requirements.
Drive performance metrics for operations, balancing efficiency and effectiveness, and providing reports and dashboards for high-level key indicators.
Lead and manage projects that improve operational processes and procedures, expanding product services through collaboration with business line managers, IT, and vendors.
Perform other duties as necessary.
Skills & Requirements:
Bachelor’s degree or equivalent work experience.
Self-motivated, dependable, adaptable, and proactive, with strong leadership capabilities.
Ability to work under pressure and adapt to fluctuating work volumes.
Excellent verbal and written communication skills.
Strong problem-solving abilities.
Proficiency in Microsoft Office applications.
Familiarity with basic IRA regulations and IRS tax forms.
Understanding of the securities industry, transfer agent regulations, and paying agent processing.
Prior experience in custody operations or investment operations is preferred.
Knowledge of AddVantage and Corporate Universe systems is a plus, but not required.